FACTS - Frequently Asked Questions

Note: Clicking on a question below will reveal the answer.

Where can I set up my FACTS payment plan? (click to view answer)

Is my information secure in FACTS? (click to view answer)

Why should I choose the PEACE OF MIND (POM) Benefit offered through FACTS? (click to view answer)

When will my FACTS payments be due? (click to view answer)

What happens when my FACTS payment falls on a weekend or a holiday? (click to view answer)

What happens if a FACTS payment is returned? (click to view answer)

What can parents change on their FACTS account? (click to view answer)

What can't parents change on their FACTS account? (click to view answer)

If a parent requests a credit card change on their FACTS account, can HCA post this change? (click to view answer)

How do I register to receive FACTS text alerts on my mobile phone? (click to view answer)

What is the cost to set up a payment plan through FACTS? (click to view answer)

I have signed up for a FACTS payment plan, what's next? (click to view answer)

When will need-based financial aid awards be credited towards my FACTS agreement? (click to view answer)

How often are incidental fees charged to my FACTS account? (click to view answer)

How long do I have to pay my incidental charges? If I don't pay on time is there a penalty? (click to view answer)

Can my FACTS incidental charges be converted from an invoice plan to an automatic plan? (click to view answer)

Where can I find a detailed description of my FACTS charges? (click to view answer)

What payment methods are acceptable through FACTS? (click to view answer)

Who should I call if I have questions or concerns about my FACTS payment plan? (click to view answer)